What should I bring on a Pauley Tour or Charter?
Camera, water, snacks, sweater, rain coat (weather pending), bathing suit, towel (if touring beach areas) and sunscreen.
Is smoking permitted on any Pauley Tours or Charters?
Smoking is prohibited on all Pauley Tours and Charters. This includes the use of all cigarette products, electronic simulated smoking materials, e-cigarettes and/or smokeless cigarettes.
Can I travel with a child safety seat?
Customers are welcome to use child safety seats in vehicles that are equipped with seat belts. You should ensure that your child’s seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.
It is your responsibility to secure the child’s seat to the vehicle seat using the seat belts provided. Pauley Tours does not provide seat belts in all vehicles. Therefore, please understand that you may not
be able to use the car seat on all or even part of the route. If a car safety seat cannot be used, please ensure the infant/child is seated on the lap of an adult for the duration of the journey.
Does Pauley Tours offer complimentary WiFi?
Unfortunately, complimentary WiFI is not available at this time.
Are pre-booked Pauley Tours and Charters refundable?
50% of your fee is a non-refundable retainer to save the date. The other 50% is 100% refundable if cancelled prior to 48 hours to your tour departure date and time.
When should I arrive to meet the bus for a pre-booked Tour?
Pauley Tours recommends arriving 15 to 30 minutes prior to your departure time.
Who do I contact for any lost items?
Please notify your driver if you have lost something. Although Pauley Tours is not responsible for lost items, we will take a description and your contact information in the event the item is found. Pauley Tours will do everything reasonably possible to help you locate your misplaced items.
Are pets allowed?
Only qualified service animals are allowed with Pauley Tours.
What currency do you accept?
We accept Canadian and American currency, however, the US dollar is accepted on par with Canadian.
Do you except credit cards and debit cards?
We accept Mastercard, Visa, and eTransfer. We do not accept debit.
Do you offer Customized Tours?
Absolutely! We are happy to design customized tours for your groups, families and friends!
How many people will be on our tour and charter buses?
The tour bus maximum 24 passengers.
The van maximum is 6 passengers and the driver.
Are all admissions and food covered in the cost of a pre-booked Tour?
No. Unless otherwise specified, admissions and food are the responsibility of the passenger or group.